The Five Whys of Taylor Swift

The Five Whys of Taylor Swift

One of the things I like about design thinking is the vast array of tools available in the proverbial toolbox, particularly the ones that help uncover underlying themes. These tools allow us to understand and empathize with people in meaningful, human ways. One...
Behavior Ripples

Behavior Ripples

I recently stumbled onto a quote from Yale professor Nicholas Christakis: “We’ve shown that altruistic behavior ripples through networks, and so does meanness. Networks will magnify whatever they are seeded with. They will magnify Ebola and fascism and unhappiness and...
It’s Time to Clear the Clutter

It’s Time to Clear the Clutter

It’s Time to Clear the Clutter I have long advocated for focus and simplicity. The desire to purge that which is no longer useful (thank you Marie Condo) has led to evaluation and action across every area of my life. Does this bring me joy? Does this still serve me?...
Gifts

Gifts

I was about 15 years into my career when my coach asked me what my super power was – silence. I had always struggled to identify my gift, my super power, what made me special. My older sister and others were such naturals. Their gifts were so apparent. She is clearly...
Email: The Great Unburdening

Email: The Great Unburdening

Email. Over the past 2 years we have had so many conversations with clients regarding email. The once useful communication tool, today, seems to be a primary cause of stress and frustration. Email combined with other “helpful” communication tools are inundating...